Return and Refund Policy
MindLax Return and Refund Policy
Effective Date: [2023-1-1]
Thank you for choosing MindLax and the MindLax sleeping mat. We are dedicated to providing you with an exceptional sleep experience. To ensure your satisfaction, please review our return and refund policy below, which includes a 21-day risk-free trial and a 1-year warranty.
1. Return Eligibility and Timeframe:
- MindLax offers a generous 21-day risk-free trial period from the date of product delivery.
- During this time, you can request a return for any reason.
2. Return Process:
- To initiate a return during the 21-day trial, please contact our support team at email@example.com for instructions.
3. Refund Options:
- Within the 21-day risk-free trial, we offer a full refund after examining the returned items.
- After the trial period, our standard return policy applies.
4. Quality Warranty:
- Your purchase of the MindLax sleeping mat includes a robust 1-year warranty.
- Within this 1-year period, we provide free exchange service for hardware defects.
- After 1 year, we continue to support you with repair services, subject to a fee.
5. Return Shipping:
- Customers are responsible for the cost of return shipping during the 21-day risk-free trial.
6. Condition of Returned Items:
- Regardless of the return reason, all returned items must be undamaged, in their original packaging, and include all accessories.
7. Refund Processing Time:
- Refunds will be processed within 5-10 business days after we receive the returned item.
8. Customer Responsibilities:
- During the 21-day risk-free trial, please contact firstname.lastname@example.org for return details.
- Provide all relevant information if claiming a hardware defect.
- Cover the cost of return shipping during the trial.
- Ensure the returned item is undamaged and in its original packaging.
9. Contact Information:
- For any questions or assistance, please contact our support team at email@example.com.
10. Restocking Fee (if applicable): - After the 21-day risk-free trial, if you wish to return the product without hardware defects, a restocking fee of 30% of the original order may apply.
11. International Returns (outside of USA): - We accept international returns. - Customers outside of the USA are responsible for the international return shipping fee.
At MindLax, we are committed to providing you with the best sleep experience. We stand by our product with a 21-day risk-free trial and a 1-year warranty to ensure your complete satisfaction. Please review this policy carefully, and feel free to contact us with any questions or concerns. Your restful sleep is our priority!